Biometrics Launched in the UAE!
The airline has unveiled an automated biometric route at Dubai International Airport (DXB) as part of Emirates’ contribution to continuous innovation and an unprecedented customer service. Emirates passengers flying from and via Dubai are now open to the contactless airport experience. The automated biometric route would provide travelers with a smooth journey from specific check-in to boarding gates, improving airport customer flow with less paperwork checks and less queuing. Emirates passengers can now check in for their flight, complete visa formalities, enter the Emirates Lounge, and board their planes, simply by strolling through the airport, using the new biometric technology-a combination of facial and iris recognition.
The different touchpoints in the Biometric route allow a hygienic journey without touching, minimizing human involvement and stressing health and safety. Adel Al Redha, Chief Executive Officer of Emirates, said: “We have always focused on delivering a better customer experience at any point of interaction, and it is now more important than ever to make use of technologies and incorporate goods, and to adopt processes that concentrate not just on rapid customer monitoring, but also on health and safety during their trip.” “The state-of-the-art, contactless biometric route is the latest in a series of steps we have launched to ensure that traveling on Emirates is a smooth journey and gives enhanced peace of mind to customers.” The biometric touchpoints are currently built at select check-in desks in Terminal 3 at DXB, Business and Economy Class; immigration gates include a “smart tunnel”; Emirates ‘
The locations where biometric sensors are located will be clearly identified and additional units will be installed in the future at each touchpoint. The Smart Tunnel, a project of the Directorate-General for Residence and Foreign Affairs in Dubai (GDRFA) in partnership with Emirates, is a world-first passport control project in which passengers automatically step into a tunnel and are ‘cleared’ without human involvement or the need for a physical passport stamp by immigration authorities. Emirates is also the first airline to obtain U.S. clearance for biometric boarding outside America. Customs Defense of the Frontier (CBP). At the departure gates, clients travelling from Dubai to Emirates destinations in the U.S. will be able to select facial recognition technologies.
The biometric path is the latest in Emirates’ host of initiatives to include a smart, contactless path. For a better airport experience, the airline has launched other services in the past month, including self-check-in and bag drop kiosks at DXB. Flexibility and assurance: The booking policies of Emirates give consumers flexibility and trust in arranging their travel. Customers who buy an Emirates ticket for travel on or before 31 March 2021, whether they have to change their travel arrangements, will enjoy generous rebooking terms and options. Customers have the option of changing their departure times, extending their ticket validity for 2 years or turning their ticket into a travel credit to be used for themselves or their family and friends against all potential flight-related transactions. Secure, worldwide compensation for COVID-19 related costs: Consumers can now fly with confidence, as Emirates has agreed to cover free of cost medical expenses related to COVID-19 if they are diagnosed with COVID-19 while away from home during their travel. This cover shall be available immediately for Emirates customers travelling until 31 December 2020 and shall be valid for a total of 31 days from the date on which they fly the first portion of their journey. This ensures that, even though they fly to another city after arrival at their Emirates destination, Emirates customers will continue to benefit from the additional assurance of this protection.
